Wednesday, July 11, 2012

news.casinolife

news.casinolife

FutureLogic Bolsters EMEA Operations and Customer Service

Posted: 10 Jul 2012 10:10 AM PDT

Maidenhead, United Kingdom, July 10, 2012 — FutureLogic, Inc. the leading manufacturer of innovative ticketing and intelligent promotional couponing solutions, announces today that it has added two new team members to its Operations & Customer Services staff in Europe, Middle East, and Africa. The new hires will be instrumental in the company's continued expansion of ticket-out and couponing solutions across the EMEA countries.

George Hoskins Operations Manager for EMEA & Lorna Strawbridge Sales Support

George Hoskins joins FutureLogic as Operations Manager for EMEA. In this new role and reporting directly to the company's Managing Director, John Edmunds, George will be responsible for supply chain management, inventory control and site management at FutureLogic Europe.  Prior to joining FutureLogic, George spent the last 7 years as Business Manager for a nation-wide manufacturing business, managing two operations in London, UK. George also worked at MEI for over 18 years, most recently as Manufacturing Manager for MEI's UK facility, and over 11 years in various project and engineering management roles.

"With the launch of our PromoNet® promotional couponing solution and Ticket2Go™ Ticket-Out solution at the ICE Show earlier this year, FutureLogic needed an experienced professional to oversee and coordinate the quality control and logistic processes for these products as well as our core printer product range," said John Edmunds, VP of Global Product Management & International Markets of FutureLogic.  "We are very pleased to have found such an experienced and hands-on manager and are convinced that George will streamline the logistics processes at FutureLogic."

FutureLogic's new Sales and Support Coordinator, Lorna Strawbridge  will be responsible for supporting the entire sales process from purchase order to delivery. Lorna reports directly to the Sales & Marketing Manager EMEA, Anette Jauch, and in her role, she will be in regular contact with European customers and will assist and support the sales team in bringing FutureLogic products to market. After a long career in management consultancy, Lorna also brings considerable customer relationship management experience and is committed to the "Customers First" approach. With her background, Lorna will be the ideal candidate to work with the sales and engineering staff and provide FutureLogic customers an unmatched level of service.

"I am very happy to add Lorna to our Sales Support Team", says Anette Jauch. "The market demand for our products is increasing by the month and especially our new products have met keen interest in the market. We needed a colleague who understands what customer service is all about and champion the customer throughout the business."

About FutureLogic, Inc. Founded in 1983 and headquartered in Glendale, Calif., FutureLogic develops and supplies solutions for the gaming industry including high-reliability printer equipment and in-game promotional couponing solutions. As the undisputed leader in super-robust thermal printer technology, FutureLogic is the industry’s premier supplier of thermal printers for casino gaming, promotional equipment, kiosk, industrial, RTAL, gas pumps and medical applications. FutureLogic has shipped more than 1.5 million TITO printers worldwide. In July 2004 the company founded FutureLogic Europe, Ltd. to provide direct sales and engineering support for the growing OEM thermal printer markets in Europe. In October 2006 FutureLogic expanded its global support network into the Asia Pacific market, with a new sales and service center in Macau, China. In 2010 FutureLogic further supplemented its service and support platform with the opening of an office in Sydney, Australia, and in 2011 the company expanded its sales and marketing presence to cover South America. More information on the company is available at www.futurelogic-inc.com.

 

APEX Germany earns positive feedback in Bavaria in Germany

Posted: 10 Jul 2012 04:52 AM PDT

The German branch of APEX Germany is located in Bavaria. Thus, the Bavarians do not have far to go to get to Forstinning near Munich. The popular casinos, right on the border in the Czech Republic, have been providing APEX gaming entertainment for some years now. For that reason, APEX has already been able to gain a head start in Bavaria, since the APEX games are already popular among many Bavarian players. For that reason, Bavarian operators are all the more pleased that they can offer their customers APEX because the players remain on-site more and do not need to travel into the neighbouring country to be able to play APEX. Positive feedback from APEX in Bavaria has already been  collated from several operators:

Hans Reiter of Casinos Schellenbruck with Ronald Behrendt of APEX Germany

The Casino Royale has been in the heart of Munich since 2005. Right from the beginning, an identity check was introduced here; this plays an important role in protecting the players. The customers enjoy coming back time and again. The number of female players is growing constantly. The managing director has already positioned a Pinnacle SL Slant with precision in the gaming establishment. "We have researched exactly how we should deploy the AWP. The Pinnacle SL stands slightly rotated relative to the other AWPs and you approach it directly when you go towards the exit. That is a very important location in our establishment. The aim is for our players to notice the Pinnacle SL more easily. And that is actually the case – we have often seen how our customers decide to remain here for a little while longer, in order to play on the APEX gaming machine".

Thomas Schuster and his partner, Mark Hinterholzinger, operate a total of six gaming arcades. The centrepiece among the gaming establishments is located in Strasskirchen near Passau. This very stylishly entertainment centre consists of four concessions. Naturally, the APEX gaming machines can be found here, too. On this, Mr Schuster himself says, "The APEX gaming machines have been very well received. We have Pinnacle 22" upright machines in our line-up. Since APEX is now providing further cabinet variants, we shall soon add the Pinnacle SL Slant. The Dual Slim Line is very well suited to our restaurant and bar establishments. APEX is an important alternative for us operators and it brings new playing enjoyment for our gaming customers".

Ronald Behrendt of APEX Germany with Thomas Schuster and Mark Hinterholzinger of Automaten Schuster Betriebs GmbH

Eggenfelden is a popular shopping and adventure destination in Bavaria. The Schellenbruck Casino in Eggenfelden is located in a large shopping and entertainment area.  The Schellenbruck Casino is in just the right place and remains an important focal point. Hans Reiter – managing director – relies on APEX gaming machines. Both games packages, "Magic Classic" and "Hot Magic Fruits XXL", enjoy enormous popularity among his customers. Mr Reiter applauds the training concept of APEX in particular: "APEX explained the various games to our playing customers in a very pleasant and friendly manner over several days. It was a lot of fun and, even more importantly, our regular customers became familiar with the APEX games more quickly and their questions were answered straight away, on-site. I recommend APEX as a useful addition to any gaming establishment".

Mr. Udo Nickel, Sales Director at APEX Germany, adds "This positive feedback shows that we are on the right path. With our range of products, we offer the market a professional alternative. On the half of the APEX team, I would like to thank the operators here for taking the time to give us this important feedback".

 

 

A new era for TCSJOHNHUXLEY

Posted: 10 Jul 2012 01:21 AM PDT

Following a transfer of shares by TCSJOHHNUXLEY owner and Chairman, Bertil Knutsson to his sons, Tristan Sjöberg will take up the role of Executive Chairman with immediate effect.

Michael Knutsson will continue his role as Director. This underlines the company's policy of family ownership with active shareholder involvement.

Tristan Sjoberg Executive Chairman TCS JohnHuxley

Bertil Knutsson comments, "It is with great pride that I am able to offer both Michael and Tristan more significant roles within TCSJOHNHUXLEY. I am pleased to be able to step back from my active duty in the knowledge that our company is in good hands, keeping the business very much within the family."

Michael Knutsson Director TCSJohnHuxley

TCSJOHNHUXLEY has one of the gaming industry's strongest heritage with the origins of the company established over 30 years ago. Bertil Knutsson was a pioneer in introducing automated electronic gaming equipment to tables in what was a highly traditional arena. These key products, such as the Chipper Champ chip sorting machine, changed the face of gaming floors for ever and continue to be benchmarks to the industry.

Tristan has handed over the day to day running of the Asian operations to Rebecca Kingswell, General Manager Asia. He will continue to be based in Singapore.

Tristan Sjöberg comments, "I am extremely proud to be taking on a more important role within the Group as I understand how important TCSJOHNHUXLEY is to my father. The foundations and heritage that he initiated many years ago are at the heart of what we do. Michael and I are committed to continue to grow the business, taking it into a new era under the leadership of our new Group CEO Cath Burns."