Wednesday, September 4, 2013

news.casinolife

news.casinolife

FutureLogic Launches World-Class Service & Repair Facility and Customer Support Hotline

Posted: 03 Sep 2013 03:58 PM PDT

 

GLENDALE, Calif. September 3, 2013 FutureLogic, Inc., the world's leading developer of innovative ticket printing and couponing solutions, announces the launch of a new world-class service & repair facility in Phoenix, Arizona, a new customer service hotline for US customers and  the establishment of a  more comprehensive direct sales presence, service and support organization to better serve customers worldwide.

The service & repair facility and customer support hotline 1-855-FL-HELP-U (1-855-354-3578) will offer technical support, customer service, fault diagnostics, product repair, and 24-hour response to customer issues (Monday through Friday). As a value-added benefit, the new facility will also coordinate the pick-up, delivery and swap out of any FutureLogic printer under warranty within 48 hours at no cost to the customer.

"We are constantly looking for ways to improve all aspects of our customer experience", explained Nick Micalizzi VP Sales & Marketing, North America. "I am delighted to say that FutureLogic's customers will now have access to an industry-best service & repair facility featuring a customer support hotline in Phoenix, Arizona."

"At FutureLogic we strive to put customers first in all that we do", explained John Edmunds, FutureLogic's CMO & CSO. "From the design and development of our award-winning products, to providing the very best technical support and customer service in the industry, our passion for quality, innovation and service is second to none".

About FutureLogic, Inc.
Founded in 1983, FutureLogic is the leading developer of innovative ticket printing and couponing solutions to gaming technology providers and operators around the world. As the premier supplier of super-robust thermal ticket printers to the global gaming industry, FutureLogic has shipped more than 1.5 million printers for casino gaming, video lottery, AWP, LPM, SWP and kiosk applications worldwide. Headquartered in Glendale, CA and with offices across North and South America, Europe, Asia and Australia, FutureLogic's sales and engineering teams are ready to provide direct support and local knowledge for manufacturers and operators around the world. For more information or to contact us, please visit futurelogic-inc.com.

 

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Interblock’s first installation within COGIT GROUPE

Posted: 03 Sep 2013 03:54 PM PDT

Interblock carried out another installation of G4 Organic Live Roulette(tm) with 07 play stations in mid-July, which is also first supported product on Appolonia – Online Casino System, together with one of the top casino operator in France, company Cogit Groupe in Casino Cogit de St Gilles Croix de Vie in West part of France.

Ms. Noëlle le Boulicaut, Director of Casino St. Gilles Croix De Vie, commented the installation:

“Interblock stations offer good comfort as well as nice playing ergonomics. The comfort refers particularly to the sitting area, the space given between each station, which allows the player to play without being bothered by other players. What we also observed is that our players enjoy in Interblock’s fast bet functionality, modularity, being able to choose between table and cylinder gaming mode, the possibility to switch easily the value of a chip during a game.”

“The global design, for both the stations and the game interface are definitely modern which matches the new decoration of the casino.”

Mr. Bojan Dreven, Regional Sales Manager at Interblock, added: “We are very proud and enthusiastic upon good response casinos have given us in the last few months in the French market, especially with acknowledgement that a flow of new players is observed.”

“We at SFC2A are proud and happy with the first installation of Interblock’s roulette among Cogit Group at St Gilles Croix de Vie Casino, making it the 12th installation in France. We’re particularly delighted with the way Interblock Organic range keeps expanding in France as well as abroad, but also with the trust, operator’s puts in SFC2A to complete the installations. Our goal is always to find the best solutions for our clients”, concluded Mr. Jorge Lopes, CEO at SFC2A, Interblock’s distributor for France market.

Interblock company would like to express gratitude to Cogit Groupe team and SFC2A distributor for all their support!

 

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Biometrics in Gaming: NOVOMATIC Pioneers Innovative Solutions

Posted: 03 Sep 2013 03:45 PM PDT

 

 

 

 

With its latest vision NOVOMATIC, Europe's biggest integrated gaming group, measures up to its role as the industry's technology leader. With a long term interdisciplinary development project of various European NOVOMATIC competence centres the group is the first gaming provider to internationally introduce the pre-requisites for a comprehensive biometrically supported registration and payment system.

For this vision NOVOMATIC has employed and bundled together existing technologies and developed proprietary systems that allow various applications in the gaming segment as well as in ancillary areas such as gastronomy. Once a guest is registered he can login via biometric recognition, gain access to the gaming area or play land based as well as online. This network is implemented in a so-called single-wallet-environment that includes gaming machines, a restaurant or a bar within an operation or even an online or mobile casino. Even the cash payout can be administered via the biometric recognition of the guest at a cash terminal or cash desk. This new development brings maximum comfort for the guest: he will be able to utilize the entire offering in completely cashless ease. Also, casino operators will be able to tap completely new business perspectives with this revolutionary system, such as new offers, increased cost efficiency as well as increased security.

All existing NOVOMATIC products are already „biometric ready", meaning that they can be easily and quickly upgraded and networked as soon as the system is launched to the market. Respective testing environments are currently implemented in the group's own operations.

Austrian Gaming Industries GmbH (AGI) a 100-percent subsidiary of NOVOMATIC AG (www.novomatic.com) is an integrated global gaming company specializing in the design, development, manufacturing, distribution and sales of electronic gaming machines and advanced technology products. As Europe’s leading manufacturer AGI delivers one of the broadest product ranges in the industry.

The NOVOMATIC Group is one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. The group employs more than 19.000 staff worldwide (2,700 in Austria). Founded by entrepreneur Prof. Johann F. Graf, the group has locations in 43 countries and exports high-tech electronic gaming equipment to 80 countries. The group operates more than 215,000 gaming machines in its about 1,400 plus traditional and electronic casinos as well as via rental concepts. Part of the group is also Admiral Sportwetten GmbH, Austria’s leading sports betting operator with more than 200 outlets as well as the Vienna based online gaming specialist Greentube Internet Entertainment Solutions GmbH.

 

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SUZO-HAPP ACQUIRES TRANSCITY GROUP

Posted: 03 Sep 2013 04:31 AM PDT

Las Vegas, Nev  Sept 3 2013  Suzo-Happ announced today that it has completed the acquisition of Transcity Group Pty. Ltd. (Transcity), a specialist electronics company providing design, manufacturing, and repair of hardware and software and replacement parts within the gaming and wagering industry. Transcity is based in Melbourne, Australia and has facilities in Macau, China and in Sydney, Australia, Philippines and Cambodia.

"Adding Transcity's capabilities to our portfolio expands not only our gaming product design and manufacturing offering in key growth markets but brings to our team a truly outstanding group of seasoned industry experts on the cutting edge of product innovation and customer service delivery," said James Brendel, President and CEO of Suzo-Happ.

“We are excited to join the Suzo-Happ organization and be an integral part of a global company that provides such a great platform for expanding our relationships with key customers throughout the region," said Geoff McDowell, Managing Director of Transcity. "The ability to offer Suzo-Happ's products throughout the region and add their global supply-chain infrastructure will only increase our ability to serve our customers," said David McNair, Senior Vice President of Operation at Transcity.

Transcity's capabilities are unmatched in Australasia with their product development and built-to-order services together with their distribution reach and workshop services for product support. Transcity's management team will remain in place to continue to service its customers and expands relationships in the market.

About Transcity Transcity is a specialist electronics company providing design, manufacturing and repair of hardware and software and replacement parts within the gaming and wagering industry. Established in 1996 in Melbourne, Transcity also has offices in Macau, China and in Sydney, Australia, Philippines and Cambodia. For more information, visit www.transcitygroup.com.au.

 

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